Refund policy

RETURNS & REFUNDS POLICY

Last updated: September 2026

Each Kollavarsham Project product is produced, packed and dispatched with care. Please review the product details carefully before placing your order.

Cancellations

Once an order has been placed and payment has been completed, orders cannot be cancelled.

Please confirm the product, quantity, delivery address and other order details before completing your purchase.

Change-of-Mind Returns

We do not accept returns or exchanges for change of mind, personal preference, or accidental orders.

This does not affect remedies available where a product is damaged, defective, incorrectly supplied, or otherwise required by applicable law.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number
A brief description of the issue
Clear photographs and/or video of the product
Photographs of the packaging where relevant

Please retain the product and its original packaging until we have reviewed your claim.

Replacement & Refund

Once an eligible claim has been reviewed and accepted, our first resolution will normally be a replacement of the affected product.

If an appropriate replacement cannot be provided, or where we determine after reviewing the circumstances that a refund is appropriate, a refund may be issued.

Approved refunds will be returned to the original payment method. Depending on the payment provider or bank, the amount may take approximately 5–10 business days to appear after the refund has been processed.

Return Shipping

Where we accept a claim relating to a damaged, defective or incorrectly supplied product, Kollavarsham Project will bear the applicable return or replacement shipping cost.

Please do not send a product back without first contacting us and receiving return instructions.

Made-to-Order & Customised Products

Made-to-order, personalised and customised products — including customised collector editions and made-to-order Malayalam numeral pieces — cannot be returned or exchanged for change of mind.

If such a product arrives damaged, defective, or is not the product ordered, please contact us within 48 hours of delivery so that we can review the issue.

Returned / Undelivered Shipments

If an order is returned to us because of an incorrect or incomplete delivery address, refusal of delivery, or unsuccessful delivery attempts resulting from customer unavailability, the customer will be responsible for the applicable cost of reshipping the order.