Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: September 2026

Kollavarsham Project currently ships orders within India only.

Order Processing

Products that are in stock are normally processed and dispatched within 72 hours of receiving the order.

Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.

Delivery

Once dispatched, orders are generally expected to reach you within approximately 7–10 days, depending on the destination and courier service.

Delivery times are estimates and may vary due to courier delays, weather, regional disruptions, public holidays, or circumstances beyond our reasonable control.

Tracking information will be shared where available.

Pre-orders

Products offered on a pre-order basis may have a different dispatch schedule.

Where a specific dispatch date or period is mentioned on the product page, the timeline stated on that product page will apply to that order.

If no separate dispatch date is specified, pre-order products will normally be dispatched within the timeline communicated at the time of purchase.

If an order contains both available and pre-order products, they may be shipped together according to the pre-order item's dispatch schedule unless otherwise communicated.

Shipping Charges

Applicable shipping charges are calculated and displayed at checkout before payment.

Shipping charges may vary depending on the products ordered, total shipment weight and delivery destination.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order.

If a shipment is returned to us because of an incorrect or incomplete address, refusal to accept delivery, or repeated unsuccessful delivery attempts due to customer unavailability, the customer will be responsible for the cost of reshipping the order.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

Please include your order number and clear photographs or video showing the product, packaging and issue.

Once the claim has been reviewed and accepted, we will normally arrange a replacement first. If an appropriate replacement cannot be provided, the matter may be resolved through a refund after review.

For accepted claims involving a damaged, defective or incorrectly supplied product, Kollavarsham Project will bear the applicable replacement/return shipping cost.

Please refer to our Returns & Refunds Policy for complete details.